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Heather Schelling

Client Satisfaction | pricing Blog

Friday, April 26, 2019   /   by Pamela Glende

What is the buyer’s final walk through? What should a seller expect?

So, you’ve gone through the process of selling your home. All contingencies have been satisfied and the appraisal has been completed and your listing agent let’s you know that “we are clear to close”. Relief is what you are feeling, then your agent tells you the buyer needs to do their final walk through before signing for the home. The stress returns. It really doesn’t need to be stressful.
Here are some tips that will help you to be prepared:
1.       Make sure that you have completed all agreed upon repairs. Supply any receipts for work completed to your agent so she can get them to the buyer’s agent. During the final walk through the buyer will be checking that all agreed upon repairs have been completed. You have until 3 days before closing to complete these repairs. Make sure that if a licensed contractor was supposed to do the work, that you did indeed use a licensed contractor. Other repairs that didn’t s ...

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Sunday, March 17, 2019   /   by Connie Tracy


Why is FSBO (For Sale by Owner) tricky and risky business? Of course homeowners want to save money while selling their home. BUT, are you REALLY saving in the long run?

In this DIY-era, it is easy to want to do everything by yourself. Saving money is great and there are so many things today that we can do on our own after a simple GOOGLE search and some youtube videos. While sometimes doing it yourself saves you a few dollars, THIS MAY NOT be the case when selling your home. 

Spring has Sprung... Add Some Spring to Your Home!

Costco is the Home Owners Paradise!
With a standard Realtor commission of 5-6%, it would make sense to save yourself some money? THINK AGAIN... in most cases, people choosing to take the FSBO route end up losing more than when they try to sell on their own. Here are a few reasons to forgo FSBO and hire an agent.

1. Keep emotions out of the deal

Your home typically means something to you. Of course it does, it is your home! It is wh ...

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Tuesday, March 12, 2019   /   by Amber Tice

"V" is For Value: Client Satisfaction

Client Satisfaction is a slippery slope.  There is an ongoing debate regarding whether, or not “The customer is always right.”  Whether, or not that statement is true, I don’t think it can be argued that having a satisfied customer will keep them coming back, and will ultimately lead us as agents to more referral business.  

In this article I would like to discuss an uncomfortable aspect of my job that is essential to my growth.  Customer feedback, reviews and surveys are great tools to use in order to get honest feedback about a real estate agents performance.  It can be tough asking for honest feedback, but let me tell you~we are usually harder on ourselves than a client will ever be when they are writing a review.  

I am a people-pleaser through-and-through.  This fact used to embarrass me until I started accepting myself as a human being.  There is nothing wrong with wanting the people around us to be happy. ...

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Haven Real Estate Group
Cambria Henry
304 W Pacific Ave; Suite 360
Spokane, WA 99201

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