If you need assistance, please call 509-590-4701

Heather Schelling
509-939-3095
123568

Client Satisfaction | pricing Blog

Friday, April 26, 2019   /   by Pamela Glende

What is the buyer’s final walk through? What should a seller expect?

So, you’ve gone through the process of selling your home. All contingencies have been satisfied and the appraisal has been completed and your listing agent let’s you know that “we are clear to close”. Relief is what you are feeling, then your agent tells you the buyer needs to do their final walk through before signing for the home. The stress returns. It really doesn’t need to be stressful.
Here are some tips that will help you to be prepared:
1.       Make sure that you have completed all agreed upon repairs. Supply any receipts for work completed to your agent so she can get them to the buyer’s agent. During the final walk through the buyer will be checking that all agreed upon repairs have been completed. You have until 3 days before closing to complete these repairs. Make sure that if a licensed contractor was supposed to do the work, that you did indeed use a licensed contractor. Other repairs that didn’t s ...

Read More


  selling home, home selling, spokane real estate, home seller tips, buying and selling a home, getting ready to sell, tips, real estate agents, haven real estate group, listing, sellers, negotiation, realtor, spokane realtor, transaction, home improvements, curb appeal, home seller's guide, offers, first time home seller, pam glende, pamela glende, home maint., client perspective, customer experience, closing, negotiations, breach of contract, client satisfaction, possession

Sunday, March 17, 2019   /   by Connie Tracy

FSBO is RISKY BUSINESS!

Why is FSBO (For Sale by Owner) tricky and risky business? Of course homeowners want to save money while selling their home. BUT, are you REALLY saving in the long run?

In this DIY-era, it is easy to want to do everything by yourself. Saving money is great and there are so many things today that we can do on our own after a simple GOOGLE search and some youtube videos. While sometimes doing it yourself saves you a few dollars, THIS MAY NOT be the case when selling your home. 

Spring has Sprung... Add Some Spring to Your Home!


Costco is the Home Owners Paradise!
With a standard Realtor commission of 5-6%, it would make sense to save yourself some money? THINK AGAIN... in most cases, people choosing to take the FSBO route end up losing more than when they try to sell on their own. Here are a few reasons to forgo FSBO and hire an agent.

1. Keep emotions out of the deal

Your home typically means something to you. Of course it does, it is your home! It is wh ...

Read More


  selling home, home selling, spokane real estate, home seller tips, getting ready to sell, real estate agents, haven real estate group, listing, marketing, negotiation, sellers, transaction, realtor, spokane realtor, for sale by owner, spokane market, connie tracy, home seller's guide, emotions, customer experience, over pricing, client satisfaction

Tuesday, March 12, 2019   /   by Amber Tice

"V" is For Value: Client Satisfaction

Client Satisfaction is a slippery slope.  There is an ongoing debate regarding whether, or not “The customer is always right.”  Whether, or not that statement is true, I don’t think it can be argued that having a satisfied customer will keep them coming back, and will ultimately lead us as agents to more referral business.  



In this article I would like to discuss an uncomfortable aspect of my job that is essential to my growth.  Customer feedback, reviews and surveys are great tools to use in order to get honest feedback about a real estate agents performance.  It can be tough asking for honest feedback, but let me tell you~we are usually harder on ourselves than a client will ever be when they are writing a review.  


I am a people-pleaser through-and-through.  This fact used to embarrass me until I started accepting myself as a human being.  There is nothing wrong with wanting the people around us to be happy. ...

Read More


  selling home, home selling, spokane real estate, home seller tips, buying and selling a home, getting ready to sell, tips, real estate agents, haven real estate group, listing, realtor, beautiful spokane living, amber tice, spokane market, spokane realtor, choosing the right agent, value, client satisfaction, surveys, reviews, feedback

Haven Real Estate Group
Cambria Henry
304 W Pacific Ave; Suite 360
Spokane, WA 99201
509-590-4701

IDX information is provided exclusively for consumers’ personal, non-commercial use, that it may not be used for any purpose other than to identify prospective properties consumers may be interested in purchasing, and that data is deemed reliable but is not guaranteed accurate by the MLS.
MIMLS The data relating to real estate for sale on this web site comes in part from the Spokane Association of REALTORS® MLS. Real estate listings held by brokerage firms other than Haven Real Estate Group are marked with the IDX logo. All information deemed reliable but not guaranteed and should be independently verified. All properties are subject to prior sale, change or withdrawal. Neither listing broker(s) nor Haven Real Estate Group shall be responsible for any typographical errors, misinformation, misprints and shall be held totally harmless. Property locations as displayed on any map are best approximations only and exact locations should be independently verified. Copyright 2019 of the Spokane Association of REALTORS® MLS. All rights reserved.