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Heather Schelling
509-939-3095

Surveys | pricing Blog

Tuesday, March 12, 2019   /   by Amber Tice

"V" is For Value: Client Satisfaction

Client Satisfaction is a slippery slope.  There is an ongoing debate regarding whether, or not “The customer is always right.”  Whether, or not that statement is true, I don’t think it can be argued that having a satisfied customer will keep them coming back, and will ultimately lead us as agents to more referral business.  



In this article I would like to discuss an uncomfortable aspect of my job that is essential to my growth.  Customer feedback, reviews and surveys are great tools to use in order to get honest feedback about a real estate agents performance.  It can be tough asking for honest feedback, but let me tell you~we are usually harder on ourselves than a client will ever be when they are writing a review.  


I am a people-pleaser through-and-through.  This fact used to embarrass me until I started accepting myself as a human being.  There is nothing wrong with wanting the people around us to be happy. ...

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Haven Real Estate Group
Cambria Henry
304 W Pacific Ave; Suite 360
Spokane, WA 99201
509-590-4701

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